General Terms and Conditions of Afrolocke UG (limited liability) (GTC)

1. Scope
The following General Terms and Conditions apply to all orders placed through our online shop at http://www.afrolocke.de.

2. Contracting party, conclusion of contract
The purchase contract is concluded with Afrolocke UG (limited liability). By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You may first place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained for this purpose during the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

3. Contract language, storage of the contract text
The language available for concluding the contract is German. We store the contract text and send you the order details and our GTC by email. You can also view the GTC at any time here on this page. For security reasons, your past orders are no longer accessible via the internet.

4. Delivery terms
In addition to the stated product prices, shipping costs apply. You can find more details about the amount of the shipping costs in the offers. The shipping costs are also clearly communicated to you again in the shopping cart system and on the order page. We deliver by shipping only. Unfortunately, self-collection of the goods is not possible. Unless otherwise agreed, delivery is made to the address specified by the customer. The expected delivery time is stated directly in the shopping cart. The delivery period begins one day after the shipping confirmation has been sent. If the order is placed on a Saturday, Sunday or public holiday, the delivery period begins at the end of the next following business day.

5. Payment
The following payment methods are generally available in our shop:

Prepayment (advance payment)
If you select the prepayment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
By placing your order, you simultaneously provide us with your credit card details. All credit card payments are processed via Stripe. Stripe is the secure e-payment solution for handling online payments over the internet. After your authentication as the legitimate cardholder, we will, immediately after the order, request your credit card company to initiate the payment transaction. The payment transaction is carried out automatically by the credit card company and your card is charged.

PayPal
During the order process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate yourself with your access data and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is then carried out automatically by PayPal immediately afterwards. You will receive further information during the order process.

6. Retention of title
The goods remain our property until full payment has been made.

7. Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurer.

8. Warranty and guarantees
The statutory liability for defects applies. Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.

9. Liability
For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation:

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of guarantee commitments, where agreed, or
• insofar as the scope of the Product Liability Act (Produkthaftungsgesetz) is opened.

In the event of a breach of essential contractual obligations whose fulfillment is what makes the proper performance of the contract possible in the first place and on whose compliance the contracting party may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, liability is limited in amount to the foreseeable damage typically to be expected at the conclusion of the contract. Otherwise, claims for damages are excluded.

10. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: http://ec.europa.eu/consumers/odr/. Information obligation pursuant to § 36 German Consumer Dispute Resolution Act (VSBG): We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG.

11. Cancellation policy
As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. In the case of a contract for several goods that you ordered in a single order and that are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us at

Afrolocke UG (limited liability)
Eichenweg 7/2
71638 Ludwigsburg, Germany
Email: post@afrolocke.de

by means of a clear declaration (for example, a letter sent by post or email) of your decision to withdraw from this contract. You may use our model withdrawal form for this purpose, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

12. Data protection
Our data protection notices apply, which can be viewed in the Privacy section.

13. Severability clause
Should any provision of these General Terms and Conditions be invalid, the validity of the remaining provisions shall not be affected.

Last updated: 23/08/2017